Messaging
Auto reply and chatbot basics
How auto reply rules, the autoresponder and the chatbot work in Beta Sender, and how to set up replies that help.
Updated
Beta Sender can reply to incoming messages for you.
Desktop: auto reply rules
In Beta Sender Pro and Plus, an auto reply rule links one or more keywords to a reply. When a message contains a keyword, the software sends the reply you chose.
In Pro, use Auto Reply Rules on the toolbar to create rules, and Auto Reply to switch it on or off. The Auto reply panel lists your rules with their keywords and status.
Cloud: autoresponder and chatbot
Beta Sender Cloud has an Autoresponder (a pre-written message that is sent automatically) and a Chatbot (to communicate with users). They run 24x7 on our servers.
Setting up good replies
- Start with your top five questions: timings, price, location, delivery and how to order.
- Choose simple keywords that people really type.
- Keep replies short, with a clear next step.
- Always give a way to reach a person.
- Test every rule yourself.
Read more in the blog post WhatsApp chatbot for small business.