Windows PC
Desktop for Windows
A clinic with one reception PC can send reminders from Desktop Pro. Keep a list of the patients who agreed to messages.
See Desktop for WindowsIndustry guide
WhatsApp Marketing for Clinics
Missed appointments and forgotten follow-ups cost clinics time and income. WhatsApp reminders are quick for patients to read, and reception teams spend less time on repeat phone calls.
Built for: doctors, dental clinics and diagnostic centres.
Why WhatsApp
Why WhatsApp works for clinics
Reminders reduce missed visits
A message the day before gives patients a chance to confirm or reschedule, so slots are less likely to go empty.
Less time on the phone
Reception staff can send reminders and timings in one go and keep calls for patients who need real help.
Patients keep the details
The clinic address, timings and map link stay in the chat, so patients do not have to ask again.
What you can do
Six ways to use WhatsApp
- 1
Appointment reminders
Remind patients the day before, with the time and location.
- 2
Follow-up visit reminders
Remind patients when a review visit is due.
- 3
Report ready notices
Tell patients a report is ready to collect, without putting results in the message.
- 4
Check-up and vaccination reminders
Remind patients who agreed to periodic reminders.
- 5
Timing and holiday notices
Announce changes so patients do not travel for nothing.
- 6
Feedback requests
Ask for feedback after a visit to improve your service.
Message ideas
Sample messages you can adapt
Replace the [placeholders] with real details, and send only to people who agreed to hear from you. These are examples, not guaranteed results.
-
Appointment reminder
Hello [Name], this is a reminder of your appointment at [Clinic] tomorrow at [Time] with Dr [Doctor]. Reply 1 to confirm or 2 to reschedule.
-
Follow-up reminder
Hello [Name], your follow-up visit at [Clinic] is due around [Date]. Please reply with a time that suits you and we will book a slot.
-
Report ready
Hello [Name], your report is ready for collection at the [Clinic] reception. Our timings: [Timings].
Which product fits
Choosing Desktop, Cloud or the API
Cloud, 24x7, any device
Cloud Sender
Clinics with several doctors or branches, or staff who work from phones, can use Cloud, which is always on.
See Cloud SenderOfficial API
WhatsApp API
Hospitals that send reminders from their appointment software can use the Official API with approved utility templates.
See WhatsApp APIGood habits
Do and avoid
No tool can promise that WhatsApp will never restrict a number. Sending messages that people expect is the best protection. Read our safe sending checklist.
Do
- Take the patient's consent for reminders at registration
- Keep messages short and free of medical details
- Send reminders at sensible hours
- Let patients reply to change or cancel
Avoid
- Do not put diagnoses, prescriptions or results in a message
- Do not send promotions to patients who did not agree
- Do not share patients' numbers or details with others
- Do not forward generic health tips as bulk messages
Collect opt-ins the easy way
Put a WhatsApp QR code at your counter, on your forms or in your ads so customers start the chat themselves.
Is it safe to message patients on WhatsApp?
For reminders and timings, yes, if the patient agreed. Keep medical details out of the message, handle patient data carefully and follow the data protection rules that apply to you, such as India's DPDP Act, 2023.
Can I send reports on WhatsApp?
A "report ready" notice is simple and safer than sending the report itself. If you do share reports, do it one-to-one and only with the patient's agreement.
How can patients confirm appointments?
Ask them to reply with a number, such as 1 to confirm and 2 to reschedule, and check the replies in the software's received messages screen.
Which product fits a small clinic?
One receptionist on one Windows PC: Desktop Pro. Several doctors or branches: Cloud, or Plus if you want more than one WhatsApp number on Windows.
Start with WhatsApp for your clinics business
Try the Cloud sender free, or message us and we will help you choose the right product.