Troubleshooting
WhatsApp shows Disconnected or Not Ready
What to try when Beta Sender shows Disconnected or Not Ready: general checks for your internet, WhatsApp and the software.
Updated
In Beta Sender Pro the status bar at the bottom shows whether the software is connected, disconnected or ready. If it does not connect, try these general checks one by one.
Quick checks
- Check your internet. Open any website to confirm that your connection works.
- Check your phone. Make sure the phone that has your WhatsApp account is switched on and online.
- Click Open WhatsApp again. Wait for it to finish loading before you do anything else.
- Close and reopen the software. Then try again.
- Restart your computer if it still does not connect.
- Check for updates. Make sure you are using the latest version of Beta Sender.
- Check that WhatsApp itself works. Try WhatsApp Web in your browser.
If you use more than one account (Plus)
Open Devices to see the status of each connected device, and reconnect the one that shows as disconnected.
Still stuck?
Contact us and include:
- the product and version you use (Desktop Pro, Desktop Plus or Cloud)
- what the status bar or the screen says
- a screenshot of the problem
These are general steps. We will help with anything that is specific to your setup.