WhatsApp API: what to prepare

The Official WhatsApp Business API is set up through your business details and a phone number. Preparing a few things makes the process smoother.

What to prepare

• Your business details: your legal or trading name, address and website, as they appear on your documents.
• A WhatsApp number that you will use for the API. Tell us which number you use today, because a number connected to the API has to be registered for it, and we will explain your options first.
• Your use cases: what you want to send (order updates, reminders, offers) and roughly how many messages.
• Your opt-in process: how customers agree to hear from you.
• Draft templates: the messages you want to send, with the parts that change marked as variables.
• Who will use it: your team, a CRM or your own software.

The usual steps

1. Share your requirement with us.
2. Set up your business details and the number.
3. Prepare templates and submit them to WhatsApp for approval.
4. Connect your systems, or start broadcasting and automating chats.

Costs

Our service fee depends on your volume and setup. WhatsApp (Meta) also charges its own per-message fees, depending on the message category and the country. We explain both before you start.

Start on the WhatsApp API page or contact us.